Privacy Policy

We may collect the following types of information when you interact with us:

Personal Information

• Request an HVAC installation, replacement, or heat pump system estimate
  
• Schedule air duct cleaning or new construction HVAC services
  
• Fill out a service request or contact form
  
• Communicate with us via phone, email, or text
  
• Subscribe to updates, maintenance reminders, or seasonal promotions
  

This may include

• Name
  
• Email address
  
• Phone number
  
• Property address
  
• Service request details or HVAC project information
  
• Any other information you choose to share
  

Non-Personal Information

We may automatically collect technical data such as:

• IP address
  
• Browser type and version
  
• Device type and operating system
  
• Pages visited on our website
  
• Date and time of visit
  
• Referral source (e.g., Google, social media)
  

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule service appointments
• Deliver HVAC services, including installation, replacement, and air duct cleaning
• Improve website functionality and optimize your experience
• Send service reminders, updates, and promotions (with your consent)
• Comply with legal and regulatory obligations
  

How We Share Your Information

We do not sell your personal information. However, we may share it with:

• Trusted Service Providers: Platforms that assist in scheduling, customer communication, and service delivery
• Legal Authorities: If required to comply with laws, regulations, or legal processes
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets
  

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, monitor performance, and enhance user experience. You can disable cookies in your browser settings, though some site features may not function properly.

Third-Party Links

Our website may contain links to third-party sites, such as HVAC product manufacturers or rebate programs. These websites operate independently, and we are not responsible for their content or privacy practices.

Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data
  
• Opt out of marketing communications
  
• Object to or restrict certain data processing activities
  
• Request a copy of your data in a portable format
  

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13 years of age.

Updates to This Policy

We may update this Privacy Policy periodically. The most current version will always be available on this page, marked with the latest “Last Updated” date.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Monterey Bay Heating and Cooling

Phone: (831) 905-6480

Email: mbheat.cool@gmail.com